Frequently asked questions
I want to send a gift, how do I do this?
All products can be sent as a gift, just pop a note as you check out with what you would like to include in the gift message, I'll print it off and pop it in your order. I don't include any prices in my parcels and they are all packaged in pink tissue paper with a small card with our business card.
How long will my order take to dispatch?
All products apart from collars are dispatched within 3 working days and collars are dispatched with 5 working days. Delivery in the UK is normally 1-2 two days and international delivery is usually 5-10 working days.
Do you ship internationally?
Yes! I ship to Europe, postage is £4. As the UK has now left the EU all parcels must have a customs label on and you may be subject to custom fees. You will be responsible for paying any customs charges or taxes that may apply upon entry to your country.
How much is shipping to the UK?
Postage is £1.20 to the UK and orders over £20 is free. I ship all parcels via Royal Mail First Class, they take 1-2 days however please allow a few extra days as they are experiencing some delays to Covid and postal workers self isolating. Please contact us via email email@example.com if your parcel hasn't arrived after 5 working days.
Can I cancel my order?
As all products are handmade to order I cannot cancel your order once it has been placed.
My item is damaged can I have a refund?
If your item arrives damaged please send a photo to firstname.lastname@example.org with your order number and we will send a replacement.